Reference

Your Privacy Policy, Plain and Clear

This page explains what we collect when you open an account, use DANA, OVO, GoPay, or QRIS, and contact us for help.

DANAOVOGoPayQRIS

Browse Lobby Read FAQ

What We Collect and Why

jalu777 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect only the details needed to run your account, verify payment activity, and answer privacy requests. That can include your name, email, phone number, login history, device type, IP address, and the reference tied to DANA, OVO, GoPay, or QRIS deposits and withdrawals. We use

1
that data to confirm identity, prevent duplicate access, and keep transaction records in order. If local law does not allow a request, we limit the service instead of processing it. We also keep a record of when you accept this policy and when you ask us
2
to change it, so we can show what happened on your account. We do not ask for data that has no account purpose, and we match requests to your registered email or chat ID before we update anything.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST ROUTES

Where to Send Privacy Requests

If you need a copy, correction, or deletion request, we keep the route simple: in-account chat, email, or WhatsApp during 08:00-22:00 WIB. We ask for the registered email and one matching account detail, then we log the request and keep the same ticket until it is closed. That lets you follow one privacy case without repeating your story each time.

Team online

Live chat

Send a privacy request from your account dashboard, or from the contact form if you cannot log in. We reply in English from 08:00-22:00 WIB and link each request to your registered email.

Email

Use our privacy inbox for data access, correction, or deletion requests. Include your account name, phone number, and the payment rail you used so we can match the request to the right record.

If chat is easier, send the same request on WhatsApp during support hours. We will ask for one confirmation step before any change, so the account holder stays in control.

ACCOUNT SAFETY

How We Store and Secure Data

We treat privacy work as part of account handling, not a side task. That means limited collection, masked payment references, cookie control in the browser, and a retention window tied to account…

Collection limits

We only collect details that help us open your account, match DANA, OVO, GoPay, or QRIS activity, and answer privacy requests. That includes contact data, device type, session time, and payment references.

Cookie use

Our cookies remember session status, language choice, and the last device you used on Android or iPhone so you do not need to repeat sign-in steps. You can clear them in your browser at any time.

Account security

We ask for a password change, one-time check, or masked payment reference when you ask for sensitive updates. That helps us confirm the request came from your account and not from someone else.

Retention window

We keep active records while your account stays open, then hold only the minimum needed for audit, dispute handling, or legal duties. After that, we remove or anonymise the rest.

Change requests

To update, export, or delete data where the law allows, send a message from your registered email or in-account chat. Tell us exactly what you want changed, and we will confirm the next step.

Contact path

If the request is about privacy, choose the privacy subject in chat or email us during 08:00-22:00 WIB. We keep a ticket trail so you can follow the same case until it closes.

Privacy Policy Questions You May Ask

These questions cover what we keep, how you can ask for changes, and how long your records stay with us. If your request touches DANA, OVO, GoPay, QRIS, or another account detail, we match it to your registered contact point before we act. That keeps your privacy requests tied to the right account and helps us answer them without delay.

We collect the details needed to set up access and confirm requests: name, email, phone number, device type, login time, and the payment reference linked to DANA, OVO, GoPay, or QRIS activity.

We keep only the payment references and timestamps needed for matching deposits or withdrawals to your account. We do not store more than the process needs, and we remove the rest when retention rules allow it.

Yes. Send the request from your registered email or in-account chat, tell us exactly what to change, and we will ask one confirmation step before updating the record. That helps us avoid changes from the wrong person.

We keep active records while your account remains open, then hold only the minimum needed for audit, dispute handling, or legal duties. When those duties end, the remaining data is removed or anonymised.

Our cookies remember session status, language choice, and the last device you used so you do not need to repeat sign-in steps. You can clear them in your browser, but some pages will ask you to sign in again.

Choose the privacy subject in chat, email us, or send a WhatsApp message during 08:00-22:00 WIB. We answer the case in English, link it to your registered account, and keep the ticket trail until it closes.

Yes. Access and eligibility depend on local law, and the service is available only where local law permits. If a check is needed before access, we tell you what is missing and why.

Your Privacy Policy, Plain and Clear

Where to Send Privacy Requests

Live chat

Email

WhatsApp

How We Store and Secure Data

Collection limits

Cookie use

Account security

Retention window

Change requests

Contact path

Privacy Policy Questions You May Ask

01 What data do you collect when I open an account?

02 Do you store my DANA, OVO, GoPay, or QRIS details?

03 Can I ask you to change my data?

04 How long do you keep my data?

05 Do cookies track my device?

06 How do I contact you about privacy?

07 Does local law affect access to my account?

Related Pages